Frequently Asked Questions
Everything you need to know about your G-Wolves gaming gear.
What is the typical shipping time for international orders?
International orders generally take 7-14 business days to arrive, depending on the destination and customs processing times.
Does G-Wolves offer a warranty on gaming mice?
Yes, all our gaming mice come with a 1-year limited hardware warranty covering manufacturing defects and internal component failures.
What is your return policy for electronics?
We offer a 14-day return window for unopened products in their original packaging. Please note that shipping fees for returns are the responsibility of the customer.
How do I update the firmware on my G-Wolves mouse?
You can download the latest firmware and configuration software directly from our official website's 'Support' section to ensure peak performance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal.
Are spare parts like PTFE skates or cables available?
Yes, we stock replacement PTFE skates, sensor rings, and paracord cables in our 'Accessories' category to help extend the life of your peripheral.